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Thank you so much for visiting my shop! I hope you find something you love. I know it is not fun when you purchase something and have trouble getting to it. Please know that I understand your frustration and want to help you as quickly as possible.
If you have made a purchase and are having issues, please refer to the most Frequently Asked Questions below. If you do not find a solution to your issue, please complete the form below the FAQs. Please only complete this form if you have exhausted the list below and are still stuck or if you have a product recommendation.
When you make a purchase on the website for Digital Downloads you will be redirected to the download page immediately after your purchase is complete. If this page takes too long to load because of internet gremlins, then you may have clicked off before you saw it. If that is the case, you can still access your downloads under your account on the site.
To access your account CLICK HERE. You can register for an account, but if you made a purchase, an account was already created.
Use your Email and Password to log in. If you do not recall the password, please use the “Lost your password?” link under the LOGIN button.
Once you log into your account, click on the DOWNLOADS button to retrieve them.
To access your account CLICK HERE.
You may be locked out of your account if the systems suspects fraudulent activity or an excessive amount of login attempts.
If this happens, wait 30 minutes for the system to reset your account and then try to log in again.
There is no limit on the number of times you can download and there is no expiration date on your downloads.
Please note that our system may identify multiple downloads from various IP addresses as a violation of terms and may lock your account. This will only happen based on certain criteria and most customers will not experience an issue.
If you are locked out of your account, please complete the form below to submit a ticket. We generally respond within 24 hours.
Please note the monthly kits are only available by signing up for them every month. They will not come to you automatically. Even if you are signed up to the newsletter or the Friday Freebies, you still will not receive the free monthly kit. You have to sign up for it each month.
To get your Free monthly kit follow these steps:
1. Go to my YouTube channel and find the videos for the current month. Remember, the kit is only available for free during the current month.
2. Go to the description for the video and expand it (SEE MORE… MORE…).
3. Click on the link provided to get the free kit.
4. Enter your name and email address. Always check the email address for accuracy.
It also helps to add my name and email address to your contacts list inside your email client. DJ – hello@hitherandyonstudio.com
If you have taken these steps and still do not have the email, check the section titled “Help! I am not receiving your emails.” above.
If you have previously unsubscribed from my newsletter or other emails, you will not receive the monthly kits.
Sometimes the system will flag downloads if the downloads are excessive. If you are getting this message, fill out the form below and we will reset the account.
No. Due to the nature of digital files, they are not refundable. Please see the terms of use here.
There is a limited commercial use license with all digital files on the site. For more information see the terms of use here.
If you need to purchase additional commercial licenses, please send an email to hello@hitherandyonstudio.com
Currently you can pay with PayPal or a credit card.
Yes. All Canva templates require at least the free Canva account. You can get a free account at Canva.com
Once you purchase a Canva template, you will be provided with a PDF that will give you a link to the template and a How To video on how to use the template.
I get these questions a lot so I thought I would add it here.
I almost always print on Cardstock and my favorite brand is Neenah Index Cardstock. This is my Amazon Affiliate link if you’d like to buy some > https://amzn.to/3ZKwK5W
I will use copy weight paper for pages used for journaling or when I coffee dye paper. I use the Amazon Basics brand here >> https://amzn.to/4eqhKi7
For glue I use a 50/50 mix of Art Glitter Glue and PVA. Then, I will add in a little water to let is flow better. Here are my Amazon Affiliate links to my favorites:
– Art Glitter Glue: https://amzn.to/3zJsZmC
– PVA Glue: https://amzn.to/4eJgl5O
Finally, for glue sticks, I love the UHU Glue Stick here >> https://amzn.to/3ZJBjgS
I use an Epson ET-2800 EcoTank printer and I LOVE IT!! It prints beautifully and is consistent. It also uses hardly any ink in the process and I print A LOT! I have 2 and I highly recommend them!
Here is my Amazon Affiliate link if you are in the market for a new printer >> https://amzn.to/3zAzrwm
I sure do! If you would like to request a custom journal, please visit this page and submit the form.
Still having issues or do not see your question? Please submit the form below.
