When you make a purchase on the website for Digital Downloads you will be redirected to the download page immediately after your purchase is complete. If this page takes too long to load because of internet gremlins, then you may have clicked off before you saw it. If that is the case, you can still access your downloads under your account on the site.

To access your account CLICK HERE. You can register for an account, but if you made a purchase, an account was already created.

Use your Email and Password to log in. If you do not recall the password, please use the “Lost your password?” link under the LOGIN button.

Once you log into your account, click on the DOWNLOADS button to retrieve them.

To access your account CLICK HERE. 

You may be locked out of your account if the systems suspects fraudulent activity or an excessive amount of login attempts.

If this happens, wait 30 minutes for the system to reset your account and then try to log in again.

There is no limit on the number of times you can download and there is no expiration date on your downloads. 

Please note that our system may identify multiple downloads from various IP addresses as a violation of terms and may lock your account. This will only happen based on certain criteria and most customers will not experience an issue. 

If you are locked out of your account, please complete the form below to submit a ticket. We generally respond within 24 hours.

Sometimes the system will flag downloads if the downloads are excessive. If you are getting this message, fill out the form below and we will reset the account.

No. Due to the nature of digital files, they are not refundable. Please see the terms of use here. 

There is a limited commercial use license with all digital files on the site. For more information see the terms of use here. 

If you need to purchase additional commercial licenses, please send an email to hello@hitherandyonstudio.com

Currently you can pay with PayPal or a credit card. 

Yes. All Canva templates require at least the free Canva account. You can get a free account at Canva.com

Once you purchase a Canva template, you will be provided with a PDF that will give you a link to the template and a How To video on how to use the template.

Thank you for grabbing your monthly kit. Often my emails will go to SPAM or JUNK if I am not in your contacts list. Try these steps:

1. Search your email for my email address hello@hitherandyonstudio.com – this will often bring up any emails from me.
2. Check your SPAM or JUNK folders inside your email client.
3. Check your PROMOTIONS tab in GMail. They like to hide my emails there.
4. Try submitting the form again. Sometimes a misspelling or typo is the culprit and the email entered was misspelled. 

I sure do! If you would like to request a custom journal, please visit this page and submit the form.