FAQs and GETTING HELP WITH YOUR ORDER/FREEBIES

Thank you so much for visiting my shop! I hope you find something you love. I know it is not fun when you purchase something and have trouble getting to it. Please know that I understand your frustration and want to help you as quickly as possible.

If you have made a purchase and are having issues receiving the freebies I send, please refer to the most Frequently Asked Questions below. If you do not find a solution to your issue, please complete the form below the FAQs. Please only complete this form if you have exhausted the list below and are still stuck or if you have a product recommendation.

There can be many reasons why you may not be receiving emails from me. This is very difficult to diagnose since everyone has different devices, browsers, email clients, and firewalls, etc. For this reason, I cannot respond to these requests. If you have previously unsubscribed, you will not receive any emails from my account.

Try these steps before submitting a support ticket: 

1. Try searching SPAM, JUNK or Promotions tab (Gmail only) to see if the email has landed there. If it has, move it to the inbox so your email client is aware it is safe. If your email client has marked it as junk, remove this identification in your email client.
 
2. Try searching your email for my email address – hello@hitherandyonstudio.com
 
3. Add my name and email to your contact list inside of your email account. This often helps to let the email client know this address is safe for receiving.
 
4. If you have another email address you can receive to, try using that email instead.
**Note that AOL, Yahoo and some ISP (internet Service Provider) accounts like @comcast.com, etc have high filters and may prevent mail from coming through. Check to see how high spam filters are set. By adding my email address and name to your contacts, you can often work around this.
If all else fails, you can try setting up a free Gmail account at gmail.com.
 

When you make a purchase on the website for Digital Downloads you will be redirected to the download page immediately after your purchase is complete. If this page takes too long to load because of internet gremlins, then you may have clicked off before you saw it. If that is the case, you can still access your downloads under your account on the site.

To access your account CLICK HERE. You can register for an account, but if you made a purchase, an account was already created.

Use your Email and Password to log in. If you do not recall the password, please use the “Lost your password?” link under the LOGIN button.

Once you log into your account, click on the DOWNLOADS button to retrieve them.

Your order number is provided on the Thank You page that follows right after you place a successful order. You will also receive an email with your complete order, downloads and Order number. If you do not see the email, it may be in SPAM or JUNK so search your email inbox for hello@hitherandyonstudio.com and it should pop up.

NOTE: You only receive an account if you place a paid order. You will not be provided an account for freebies.

To access your account CLICK HERE. You can register for an account, but if you made a purchase, an account was already created.

Use your Email and Password to log in. If you do not recall the password, please use the “Lost your password?” link under the LOGIN button.

Once you log into your account, click on the DOWNLOADS button to retrieve them.

To access your account CLICK HERE.

NOTE: You only receive an account if you place a paid order. You will not be provided an account for freebies.

You may be locked out of your account if the systems suspects fraudulent activity or an excessive amount of login attempts or excessive downloads in a short window of time.

If this happens, wait 30 minutes for the system to reset your account and then try to log in again. 

If you have entered your email incorrectly at checkout, you will not have an ability to reset your password since your email is incorrect and that is how you would receive the reset email.

If you still cannot access your account, please submit a support ticket below. 

There is no limit on the number of times you can download and there is no expiration date on your downloads. 

Please note that our system may identify multiple downloads from various IP addresses as a violation of terms and may lock your account. This will only happen based on certain criteria and most customers will not experience an issue. 

If you are locked out of your account, please complete the form below to submit a ticket. We generally respond within 24 hours.

What to Do If You Don’t See the Image in my Emails

If you’re not seeing the image of a free item, it might be due to your email client’s settings blocking images.

Below are instructions for common email services to help you enable image display so you can click the image to download your item. After making these changes, reopen this email or refresh your inbox to see the image.

Gmail

  • What to Check: Gmail may block external images by default for security, especially if it doesn’t recognize me as a trusted sender yet.
  • How to Fix:
    1. Open this email in Gmail.
    2. Look for a prompt at the top saying “Images are not displayed” and click “Display images below” to show them just for this email.
    3. To always see images from me: Click the gear icon (top right) > “See all settings” > “General” tab > scroll to “Images” > select “Always display external images” > click “Save Changes.”
  • Tip: Add my email address to your contacts to help Gmail trust my messages.

Yahoo Mail

  • What to Check: Yahoo Mail might block images, showing a red “X” or blank space instead, due to its security settings.
  • How to Fix:
    1. Open this email in Yahoo Mail.
    2. Look for a “Show images” link or button at the top or bottom of the email and click it to display images for this message.
    3. To always see images: Click “Settings” (gear icon, top right) > “More Settings” > “Security and Privacy” > ensure “Show images in emails” is set to “Always, except in spam folder.”
  • Tip: Switch to “Rich Text” format if you’re in “Plain Text” mode (check the toolbar when composing a reply).

Apple Mail (on Mac, iPhone, or iPad)

  • What to Check: Apple Mail may block remote content to protect your privacy, especially on newer systems.
  • How to Fix:
    • On Mac: Open Apple Mail > click “Mail” (top menu) > “Preferences” > “Viewing” tab > ensure “Load remote content in messages” is checked.
    • On iPhone/iPad: Go to Settings > “Mail” > scroll to “Messages” > turn off “Protect Mail Activity” (if on) and ensure “Block All Remote Content” is off (or toggle “Load Remote Images” to on).
  • Note: If you see a “Load Remote Content” button at the top of my email, click it to show images just for this message.

ISP-Provided Emails (e.g., Comcast, Verizon, AT&T, etc.)

  • What to Check: Many ISP email services block images by default to prevent spam or tracking, but settings vary widely.
  • How to Fix:
    1. Open this email in your ISP’s webmail (e.g., mail.yourisp.com).
    2. Look for a “Show images” or “Load content” option at the top or bottom of the email and click it to display images for this message.
    3. To always see images: Check your webmail’s settings (often under a gear icon or “Options” menu) > look for “Display” or “Security” > find an option like “Show images” or “Load external content” and enable it.
  • Tip: If you use an email app (like Outlook or Thunderbird) with your ISP account, see the app’s settings for similar image options or contact your ISP’s support for help.

AOL

  • What to Check: AOL may block images for security, especially if it’s an older account or default settings haven’t been updated.
  • How to Fix:
    1. Open this email in AOL Mail.
    2. Look for a “Show images” link or button and click it to display images for this email.
    3. To always see images: Click “Options” (top right) > “Mail Settings” > “General” > under “Reading,” ensure “Always show images in mail” is selected > click “Save Settings.”
  • Tip: If you’re using the AOL app, check its settings under “Mail Settings” for a similar image display option.

Additional Notes

  • After adjusting settings, you might need to refresh your inbox or reopen the email to see the image.
  • If the image still doesn’t appear, try clicking “View in browser” (if included) or reply to me directly for assistance.
  • Clicking the image will take you to your free download.

Please note the monthly kits are only available by signing up for them every month. They will not come to you automatically. Even if you are signed up to the newsletter or the Friday Freebies, you still will not receive the free monthly kit.

You have to sign up for it each month.

To get your Free monthly kit follow these steps:

1. Go to my YouTube channel and find the videos for the current month. Remember, the kit is only available for free during the current month.
2. Go to the description for the video and expand it (SEE MORE… MORE…).
3. Click on the link provided to get the free kit.
4. Enter your name and email address. Always check the email address for accuracy.

It also helps to add my name and email address to your contacts list inside your email client. DJ – hello@hitherandyonstudio.com

>>> If you have taken these steps and still do not have the email, or you received the kit but not the extras, or vice versa, check the section titled “Help! I am not receiving your emails.” above.

***If you have previously unsubscribed from my newsletter or other emails, you will not receive the monthly kits. Due to CanSPAM laws, I cannot resubscribe your email to any list after you unsubscribe. Requests to do so will be ignored. You will need to use a different email.

Sometimes the system will flag downloads if the downloads are excessive. If you are getting this message, fill out the form below and we will reset the account.

No. Due to the nature of digital files, they are not refundable. Please see the terms of use here. 

There is a limited commercial use license with all digital files on the site. For more information see the terms of use here. 

If you need to purchase additional commercial licenses, please send an email to hello@hitherandyonstudio.com

Currently you can pay with PayPal or a credit card. 

Yes. All Canva templates require at least the free Canva account. You can get a free account at Canva.com

Once you purchase a Canva template, you will be provided with a PDF that will give you a link to the template and a How To video on how to use the template.

I get these questions a lot so I thought I would add it here.

I almost always print on Cardstock and my favorite brand is Neenah Index Cardstock. This is my Amazon Affiliate link if you’d like to buy some > https://amzn.to/3ZKwK5W

I will use copy weight paper for pages used for journaling or when I coffee dye paper. I use the Amazon Basics brand here >> https://amzn.to/4eqhKi7

For glue I use a 50/50 mix of Art Glitter Glue and PVA. Then, I will add in a little water to let is flow better. Here are my Amazon Affiliate  links to my favorites:
– Art Glitter Glue: https://amzn.to/3zJsZmC
– PVA Glue: https://amzn.to/4eJgl5O

Finally, for glue sticks, I love the UHU Glue Stick here >> https://amzn.to/3ZJBjgS

I use an Epson ET-2800 EcoTank printer and I LOVE IT!! It prints beautifully and is consistent. It also uses hardly any ink in the process and I print A LOT! I have 2 and I highly recommend them! 

Here is my Amazon Affiliate link if you are in the market for a new printer >> https://amzn.to/3zAzrwm

Yes, I do, however, there is currently a hold on new orders due to a backlog. Keep checking this space for updates.

SUBMIT A SUPPORT TICKET

Before submitting a support ticket, please refer to the most Frequently Asked Questions above. 99% of the time your question is answered above.

If you do not find a solution to your issue above, please complete the form below. Please only complete this form if you have exhausted the list above and are still stuck or if you have a product recommendation.

NOTE: Accounts are provided for paid orders only. You will not receive an account for freebies.

Get Product Updates and Freebies
Hither and Yon Studio Logo

Products, Ideas & Tutorials for Junk Journal Junkies and Crafters.

Join My Facebook Community

Latest TUTORIAL

Contact

Facebook Youtube Instagram Tiktok
Hither and Yon Studio on Ko-Fi

Quick Links